Quality Policy
The TR Company undertakes the commitment to constantly improve its services. Our quality policy guidelines are as follows:
- It is the client who decides if our service is of quality or not. We identify the features of our service that represent value for each client and take all necessary steps in order not to leave any client dissatisfied. We believe each project is an experience clients must go through feeling that we understood their needs and that we exceeded their expectations.
- We are committed to providing constant training to our team of professionals, in the understanding that only by optimizing our capabilities as a team and as individuals can we provide high quality services.
- We permanently carry out actions to assess client satisfaction and performance appraisals of our professionals, setting clear and precise goals in order to continuously improve our service.
- We understand that this ‘client experience’ occurs in each stage in which the client deals with our company, such as a telephone conversation, an e-mail, a consultation, a request for a quote, production, delivery, payment, and follow-up actions. In each and every of these stages, we make sure the client always receives the best attention in the shortest possible time.
- We design our systems, processes and standards so as to minimize mistakes and defects, learn from them and implement corrective actions and preventive innovations to avoid repeating them.
- At The TR Company, it is our commitment that all decisions are primarily based on quality considerations.
Compliant Management and Feedback System
The system is based on the following premises:
- The most important thing is not to solve, but to prevent problems from arising.
- Problems must be thoroughly examined in order to prevent recurrence.
- Corrective action deals with urgent and/or not very important matters or inadvertent mistakes—preventive action aims at important matters and system deficiencies.
To receive more information about our services, please send us an email or call us at (54.11) 4896.2693 or 4784.5445. We’ll be glad to assist you.
